At My Running Physio, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. what personal information we collect

We may collect the following types of personal information:

• Your name, address, date of birth, phone number, and email address

• Medical history, clinical notes, referrals, and treatment details

• Health fund or Medicare details (if applicable)

• Payment information

2. how we collect information

We may collect your information:

• When you complete our intake forms (paper or electronic)

• During consultations and treatments

• When you contact us via phone, email, website, or social media

• From other health professionals (with your consent)

3. why we collect personal information

We collect your personal information to:

• Provide physiotherapy assessment, diagnosis, and treatment

• Communicate with you about your care

• Liaise with other healthcare providers (with your consent)

• Manage billing, appointments, and administrative tasks

• Meet legal and regulatory obligations

4. storage and security of information

Your personal information is stored securely in both electronic and physical formats. We take reasonable steps to:

• Protect your data from misuse, interference, and loss

• Prevent unauthorised access, modification, or disclosure

5. disclosure of personal information

We will not share your personal information without your consent, except:

• Where required or authorised by law

• To other healthcare providers involved in your treatment

• For billing purposes with Medicare or private health insurers (if applicable)

6. access and correction

You may request access to the personal information we hold about you and request corrections if needed. Please contact us in writing to make a request.

7. complaints

If you have a concern or complaint about your privacy, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. contact us

My Running Physio
Michael Reid
📧 michael@myrunningphysio.com.au
📞 0431 863 001
🌐 www.myrunningphysio.com.au